Terms & Conditions

By registering an account, placing a bet or using any part of this site, you confirm that you have read these terms, understand them and accept them. If there is anything here you do not agree with, please do not use our services.

These terms work alongside the other rules published on this site, including our privacy policy, our bonus terms and the rules of individual games. Where a specific bonus term or game rule differs from these general terms, the specific rule applies to that offer or game.

We may change these terms, for example to reflect changes in the law, in our licensing obligations or in the payment methods and games we offer. The version on this page is always the current one.

• We give reasonable notice of a change that affects you materially, by e-mail or by a message in your account.
• Corrections and clarifications may take effect as soon as they are published.
• If you do not accept a change, you may withdraw your available balance, subject to the checks below, and close your account.

An account with us is personal to you. You may open it in your own name only, and use it only for yourself.

1. You must be 18 or over. We close any account we find belongs to someone under 18 and void the bets placed on it.
2. You must be resident in the United Kingdom and able to use our services lawfully from where you are.
3. One account per person. Accounts sharing a name, address, device, payment method or household may be treated as duplicates.
4. Your name, date of birth, address, e-mail and telephone number must be accurate and kept up to date in your account settings.
5. Keep your username, password and any security codes to yourself. You are responsible for the activity on your account.

We hold a gaming licence for the services we offer and we verify the accounts we open. If you think someone else has used your login, change your password and tell us through live chat or at support@casinogrp.co.uk.

Before your first withdrawal we confirm who you are. These checks protect your account, keep underage and fraudulent play off the site and meet the obligations that apply to a licensed operator.

• Identity and age: a valid photographic identity document showing your name and date of birth.
• Address: a recent document showing your name at the address held on your account.
• Payment method: evidence that the card, wallet or bank account you used belongs to you.
• Source of funds: where we are required to ask, information about where the money you deposit comes from.

You can upload documents in the verification area of your account, or send them to support@casinogrp.co.uk. We look over them as quickly as we can and tell you if anything is missing or unclear. While checks are outstanding we may hold a withdrawal, limit deposits or suspend play, and we may repeat these checks later, for example when you ask to raise a limit.

Deposits and withdrawals

Deposits must come from a payment method in your own name. Funds in your account are held for play, earn no interest and are not a deposit with a bank.

• The methods open to you, with minimum and maximum amounts and expected timescales, are shown in the cashier.
• Where possible we return a withdrawal to the method you deposited with; where that is not possible we use another method in your own name.
• Withdrawals are paid once verification is complete and any bonus conditions attached to the funds have been met.
• We may ask for further information before releasing a payment. Charges applied by your own bank or payment provider are a matter between you and that provider.

Bonuses and promotions

Each offer has its own terms, published with the offer, setting out who can take part, what qualifies and how long you have. Those terms apply in addition to these.

• Wagering: how many times bonus funds, or bonus and deposit together, must be staked before a withdrawal.
• Maximum bet: the largest stake allowed while bonus funds or outstanding wagering are in play.
• Expiry: when an unused bonus, free spin or unmet wagering requirement lapses.
• Game weighting: how much each type of game contributes towards wagering.

We may cancel a bonus and any winnings from it where an offer is used abusively, for example duplicate accounts, play co-ordinated between accounts, or stakes placed only to clear wagering without genuine play. Your own deposited funds stay available to you.

Tools, time-outs and self-exclusion

Your account includes tools to keep play within limits you set: deposit limits, session reminders, time-outs from a single day to several weeks, and self-exclusion for longer periods. A lower limit applies straight away; an increase takes effect only after a cooling-off period.

Self-exclusion closes your account to play for the period you choose and takes you off our marketing lists. GamStop can exclude you from all participating licensed online operators in one step. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline.

Closing or suspending an account

• At your request: ask through live chat or at support@casinogrp.co.uk, and we close the account and pay any withdrawable balance once checks are complete.
• Inactivity: we may close a dormant account after a long period without activity, having first contacted you at the address held on your account.
• Breach: we may suspend or close an account where these terms are broken, where verification cannot be completed, or where we suspect fraud, collusion or money laundering.

When an account closes we return the balance due to you, apart from funds tied to a continuing check or to a confirmed breach of these terms.

Raising a complaint

Tell us first. Live chat is the quickest route, or write to support@casinogrp.co.uk with your account details, the date and time concerned and what you expected to happen. We acknowledge complaints promptly, look into them and give you our decision, with reasons, within a reasonable time.

If our answer does not settle the matter, you may take it to the independent dispute resolution service named in our complaints information. The service is free to you and its decision binds us. Using it does not affect your legal rights.

Our liability

We take reasonable care to keep the site and our games available and working correctly, but we cannot promise uninterrupted service. We are not liable for losses caused by your own device or connection, by a mistake you make in placing a bet, or by events outside our reasonable control. Nothing here limits liability that the law does not allow us to limit.

Where a game, bet or transaction is affected by an obvious error or a malfunction, the bet is void and the stake is returned. Game rules and our own transaction records are used to settle any question about an outcome.

Governing law

These terms, and any dispute about them or about your use of your account, are governed by the laws of England and Wales.