Responsible Gaming at Grp Casino

The games on this site are built as entertainment. Outcomes are decided at random, the house keeps a mathematical edge over time, and no system or strategy changes that. The money you stake is best treated as the price of an evening's entertainment rather than a way to earn.

Before you play, decide how much you can afford to lose and how long you want to spend. Use money left over once rent, bills, food, travel and other commitments are paid, and never funds you have borrowed or that are set aside for something else.

Our service is for adults aged 18 or over only. We hold a gaming licence, we verify the identity and age of account holders as part of our standard checks, and any account opened by a person under 18 is closed, with stakes handled in line with our terms.

• Set a budget before you start and stop when you reach it, win or lose.
• Never raise your stakes to win back money you have already lost.
• Decide your playing time in advance and take regular breaks.
• Avoid playing when you are upset, bored, under stress or have been drinking.
• Keep gambling as one pastime among several, not the main one.

Every tool below sits in the safer gambling area of your account, which you can open from the account menu once you are signed in. A setting that tightens your play applies as soon as you confirm it. A request to raise or remove a limit is held for the cooling-off period shown in your account before it can take effect.

Deposit limits

A deposit limit caps the amount you can pay in over a daily, weekly or monthly period. It applies to what you deposit rather than what you stake, which makes it the simplest way to keep spending inside a budget. You choose the amount and the period in the cashier or in your account settings.

Loss limits and session limits

A loss limit caps how much you can lose, net of wins, across a period you choose, and play stops once that figure is reached. A session limit sets how long a single visit may last and signs you out when the time is up. Both can run alongside a deposit limit.

Reality checks

A reality check is an on-screen reminder that interrupts play at the interval you pick and shows how long you have been playing and what you have staked and won in that time. You can carry on or close the game from the message.

Time-outs

A time-out is a short break. You pick a period from the options in your account, and we close access to the games and stop promotional messages for that time. Your balance stays where it is and you can still withdraw it. A time-out cannot be lifted early.

Self-exclusion

Self-exclusion is a longer and firmer break of at least six months. We close your account to gambling, remove you from marketing and will not open a new account for you while it runs. When the period ends, access returns only if you ask for it and a further cooling-off period has passed. To be excluded from all licensed online operators in Great Britain at once, use GamStop, described below.

Switching a tool on

1. Sign in and open the account menu.
2. Choose the safer gambling section.
3. Pick the tool you want: deposit limit, loss limit, session limit, reality check, time-out or self-exclusion.
4. Set the amount or period and confirm it.
5. If a setting does not save as you expect, use live chat or e-mail support@casinogrp.co.uk and we will apply it for you.

Harm builds slowly and is easier to see in habits than in a single session. Go through the list below honestly, thinking about the past few months rather than today.

• You play for longer, or with larger stakes, than you planned.
• You deposit again straight after a loss to win the money back.
• You borrow money, sell belongings or use bill money to gamble.
• You hide how much you gamble from family, friends or colleagues.
• Gambling is affecting your sleep, work, studies or relationships.
• You feel anxious, low or irritable when you are not gambling.
• You have tried to cut down or stop and found that you could not.

If any of these sound familiar, set a limit or a time-out now and speak to one of the organisations below. Support is free and you do not need to be in crisis to use it.

The organisations below are separate from our business. Their help is free, confidential and open to anyone affected by gambling, including family members.

• GambleAware funds and signposts treatment and prevention across Great Britain and publishes clear information on gambling harm and where to turn first.
• GamCare provides free counselling, group sessions and a structured treatment pathway for people who gamble and for those close to them.
• GamStop is the free national self-exclusion scheme: one registration blocks you from gambling with every operator licensed to offer online gambling in Great Britain.
• The National Gambling Helpline offers confidential advice and support at any hour of the day, by telephone and by live chat, with no need to give your name.

You can also ask us. Use live chat, write to support@casinogrp.co.uk, or contact responsiblegaming@casinogrp.co.uk if you would like help setting a limit, closing your account or obtaining a record of your play. We will not try to talk you out of taking a break.

Gambling with us is for over-18s only. On our side, we ask for your date of birth at registration and verify your identity and age as part of our standard account checks. We may ask for documents before you deposit or withdraw and will restrict the account until the check is complete. Where a person under 18 has gambled, the play is void and stakes are handled in line with our terms.

On your side, a few simple habits keep an adult account out of a child's hands:

• Keep your login details to yourself and never let another person use your account.
• Do not save passwords or card details on a device that children use.
• Sign out fully rather than closing the browser tab.
• Install parental control or filtering software on shared computers, tablets and phones; such software can block gambling sites and limit screen time.

If you believe someone under 18 holds or has used an account with us, tell us on live chat or at support@casinogrp.co.uk so that we can look into it.