Cookies Policy

A cookie is a small text file that a website asks your browser to store on the device you are using. When you return, your browser sends that file back to us, which lets the site recognise your session, remember what you have chosen and keep your account secure. Similar technologies, such as pixels, tags and the storage built into your browser, work in much the same way, and we treat them all as cookies in this policy.

We use cookies for four broad reasons: to make the site work and keep your account safe, to understand how the site is used so we can fix problems, to remember your preferences, and to measure our advertising. Some cookies are set by us and some are set by the providers we work with for analytics, payments, fraud prevention and advertising. We do not use cookies to collect more information than we need, and the information they produce is not sold on.

Cookies are also grouped by how long they stay on your device and by who sets them.

The cookie notice on the site groups cookies into the four categories below. Strictly necessary cookies are always on, because the site cannot be delivered without them. The other three categories stay off until you agree to them, and you can change your choice later.

Strictly necessary

These cookies keep the site working and your account protected. Without them you could not sign in, use the cashier or open the tools in your account. We hold a gaming licence and must verify the identity and age of every account holder, and some of these cookies support those checks.

• Keeping you signed in as you move between pages, and signing you out after a period of inactivity.
• Security and fraud prevention, including recognising unusual sign-in attempts and protecting our forms from abuse.
• Recording that you have seen the cookie notice and which categories you agreed to, so you are not asked again on every page.
• Keeping the safer gambling settings already applied to your account in force while you are signed in, such as a limit or a reality check.

Performance and analytics

These cookies tell us how the site is used, in aggregate. We look at the reports to find pages that load slowly, steps where players get stuck and errors we would otherwise not see.

• Counting visits to a page and the route taken through the site, without identifying you to the people who read the reports.
• Measuring loading times and logging technical errors so they can be fixed.

Functionality

These cookies remember the choices you make, so the site behaves the way you left it.

• Your language and display preferences, and whether sound is on or off in a game window.
• Your favourite and recently played games, and the lobby layout you last used.

Marketing

These cookies measure our advertising and, where you have agreed to them, allow advertising to be shown to you on other sites. They may also record that you arrived through a partner, so that the partner is credited correctly.

• Measuring whether an advert led to a visit, a registration or a first deposit.
• Limiting how often the same advert is shown, and leaving out people who already hold an account with us.

You can change your mind at any time, and refusing optional cookies costs you nothing. Your choices are saved on the device and browser you are using, so you will need to set them again on another device, in another browser, or after you clear your browsing data.

In the cookie notice on our site

1. Open the cookie settings from the notice shown on your first visit, or from the cookie settings in the footer of any page.
2. Turn each category on or off. Strictly necessary cookies cannot be turned off.
3. Save your choices. The change applies straight away, although cookies already stored may need to be cleared in your browser.

In your browser

Every current browser lets you block or delete cookies, either for all sites or site by site, and most let you clear them each time you close the browser. The controls sit in the privacy or security part of the settings menu, and your browser's own help pages give the exact steps for the version you are running. Private browsing is another option, as it clears cookies at the end of each session. Some browsers and devices also let you limit tracking across sites or reset an advertising identifier, and we apply those signals where we recognise them.

If you refuse everything except strictly necessary cookies, the site will still work and you will not be treated any differently. Blocking strictly necessary cookies, or blocking all cookies in your browser, has a wider effect.

• You may not be able to sign in, or you may be signed out as soon as you open a new page.
• The cashier may not be able to complete a deposit or a withdrawal, because the steps it follows would be lost between pages.
• Games may fail to load or may lose your place in a round.
• Preferences such as language and favourites will not be remembered.
• You will see the cookie notice on every visit, because the record of your choice is itself kept in a cookie.

If you have a question about this policy, want to know more about a particular cookie or would like help changing your settings, email us at support@casinogrp.co.uk or use the live chat on the site. It helps if you tell us which browser and device you are using, as the steps differ between them.

Questions about how we handle personal data more generally, and requests about your data rights, go to privacy@casinogrp.co.uk and are covered in our Privacy Policy.

We update this policy when the cookies we use change, or when the rules and guidance that apply to them change. The current version is always shown on this page with the date it last changed. Where an update affects the categories you agreed to, we will ask for your choices again through the cookie notice.