Privacy Policy

We collect personal data when you register, when you use your account and when we are required to confirm who you are. Some of it you give us directly; some is created automatically as you use the site.

Account and contact details

Your name, date of birth, home address, e-mail address, mobile number, username and the security details you set, together with the preferences recorded in your account, such as your marketing choices and the limits shown in your account.

Identity and age verification documents

We hold a gaming licence and must verify every account, so before you withdraw, and at other points required of us, we ask for documents confirming your age, identity, address and source of funds. These may include photographic identification, proof-of-address documents, banking records and the outcome of electronic checks carried out on our behalf.

Transactions and play

• Deposits, withdrawals and the payment details held for you as shown in the cashier.
• Balances, bonus and wagering records, and the games and stakes in your play history.
• Session times and length, and the safer gambling settings you apply, such as deposit limits, time-outs and self-exclusion requests.

Device and usage data

Your IP address and the approximate location taken from it, device type, operating system, browser, language settings, the pages you open and cookie identifiers. We also keep records of your contact with us, including live chat transcripts and e-mails you send to support@casinogrp.co.uk.

We use your data only for purposes connected with running a licensed gambling site:

• To open, run and secure your account, and to process deposits and withdrawals.
• To confirm that you are 18 or over and that you are who you say you are.
• To prevent and detect fraud, collusion, bonus abuse and money laundering.
• To meet our legal and licence duties, including record-keeping and reporting.
• To operate safer gambling tools and to act on limits, time-outs and self-exclusions.
• To answer your questions and look into complaints.
• To send offers and updates where you have opted in to receive them.

UK data protection law requires us to have a lawful reason for each use of your data. The table below sets out the reasons we rely on.

You can withdraw marketing consent whenever you wish, in your account settings or by e-mailing us. Withdrawing it does not affect the data we must keep for legal reasons.

Who receives your data

• Payment providers and banks that process your deposits and withdrawals.
• Identity-verification and fraud-prevention partners that run checks for us.
• Suppliers that host the site, deliver our games, store records or handle customer messaging on our instructions.
• Our professional advisers and auditors, where they need access to do their work.
• Regulators, the police, tax authorities and courts, where the law requires or permits disclosure.

We do not sell your personal data. Where a partner handles data outside the United Kingdom, we put in place the safeguards that UK data protection law requires.

How long we keep it

We keep your data for as long as your account is open, and afterwards for the period that gambling, anti-money-laundering, tax and accounting law requires us to retain records. Self-exclusion and marketing-preference records are kept for the period needed to honour your choices. When no retention duty remains, we delete the data or hold it in a form that cannot identify you.

Under UK GDPR you have the right to:

1. Ask for a copy of the personal data we hold about you.
2. Have inaccurate or incomplete data corrected.
3. Ask us to erase data we no longer have a lawful reason to keep.
4. Ask us to restrict how we use your data while a question about it is open.
5. Object to uses based on our legitimate interests.
6. Receive certain data in a portable format.
7. Withdraw any consent you have given.
8. Complain to a data protection authority.

To use any of these rights, e-mail support@casinogrp.co.uk or speak to us on live chat. We may ask you to confirm your identity first, and we will reply within the time limit set by data protection law. Some rights are limited: we cannot erase verification, transaction or self-exclusion records that we are obliged to keep.

If you are unhappy with our answer, you can complain to the Information Commissioner's Office, which oversees data protection in the United Kingdom. We would ask you to raise the matter with us first so that we have the chance to put it right.

We use cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, support advertising. You can manage your choices through the cookie settings on the site and in your browser. Our Cookie Policy explains each category and how long the cookies last.

We protect your data with encryption in transit, restricted internal access, logging and staff training. No system is risk-free, so keep your password private and tell us at once if you think someone else has used your account.

We may update this policy when our practices or the law change. The current version always appears on this page, and we will tell you directly about changes that materially affect you. For any question about your data, e-mail support@casinogrp.co.uk or use the live chat on the site.