Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every promotion we make available to players in the United Kingdom, including welcome offers, deposit matches, free spins, bonus credit, cashback and loyalty rewards. They form part of our main Terms and Conditions, and both documents apply to your account with us.

Each promotion also carries its own terms, shown with the offer in the promotions area or in the cashier. Where the terms of a single promotion differ from the general rules on this page, the terms shown with that promotion apply.

• You must be 18 or over and resident in the United Kingdom to take part in any promotion.
• Your account must be registered in your own name, with one account per person, household, device and payment method.
• We hold a gaming licence and complete identity and age verification checks before winnings from a promotion are paid out.
• Offers are made available at our discretion. They are not a fixed benefit attached to your account, and we may limit who is eligible for a particular promotion.

Some offers are credited automatically, while others need you to opt in, enter a bonus code, or make a qualifying deposit. The promotion itself tells you which steps apply and how long you have to take them.

Before you deposit

1. Go through the terms shown with the offer, including the minimum qualifying deposit, the games it can be used on, and the time allowed to use it.
2. Opt in where asked, or enter the bonus code exactly as it appears, before you confirm the payment.
3. Check that your payment method is eligible, as some methods are excluded from promotions. The cashier shows which methods qualify.
4. Pay from an account held in your own name. Deposits from third-party methods do not qualify.

After the offer is credited

Bonus funds and free spins appear in your balance as set out in the cashier, where you can also see any wagering still to be completed. If an offer you expected has not been credited, contact us before you start playing, because we cannot add a bonus retrospectively once play on the deposit has begun.

Most offers carry a wagering requirement: a total amount you need to stake on eligible games before bonus winnings become withdrawable cash. The requirement is given with the offer as a multiple of the bonus, or of the bonus and qualifying deposit together.

Games contribute to wagering at different rates, and some games are excluded altogether. The contribution rates and the list of excluded games are shown with each promotion, so please look over them before you choose where to play.

Bets on excluded games, stakes above the maximum bet for an active bonus, and bets voided by a game or connection fault do not count towards wagering. Where a stake above the maximum bet has been placed, we may remove the bonus and any winnings it produced.

Your balance is held as cash and bonus funds, and the cashier shows which part a bet is taken from while an offer is active.

• Bonus funds themselves cannot be withdrawn. Only winnings released after the wagering requirement is met can be paid out.
• Winnings from free spins are normally credited as bonus funds and carry the wagering requirement shown with the offer.
• Where a promotion caps the amount that can be converted to cash, the cap is stated in the offer terms, and anything above it is removed when wagering completes.
• If you ask to withdraw while a bonus is still being wagered, the bonus and any winnings from it are forfeited and your remaining cash balance is paid.
• Unused bonus funds and free spins are removed from your account when the offer expires.

Withdrawals are paid to a verified method held in your own name, following the processing times and any minimum amounts set out in the cashier.

Offers are for players using them as intended, as part of normal play. The following are not permitted while an offer is active or being claimed:

• Holding or using more than one account, or claiming the same offer across linked accounts.
• Coordinated play between accounts to claim or clear offers.
• Low-risk or hedging play, such as covering opposite outcomes of the same round to clear wagering with little exposure.
• Taking advantage of a pricing, payout or software fault instead of reporting it.
• Registration details that are false or incomplete, or payment methods not held in your own name.
• Software or settings used to disguise your location, and any automated or scripted play.

Where we see signs of this, we may hold a withdrawal while we look into the activity, remove the bonus and any winnings from it, withdraw access to future offers, or close the account. We write to you with the outcome and the reason for it. If we credit an offer in error, we may correct the balance and recover the amount credited.

An offer should never be a reason to deposit or stake more than you planned. The tools in your account let you stay in control:

• Deposit limits set per day, week or month, within the limits shown in your account.
• Reality checks that interrupt play with a reminder of how long you have been logged in.
• Time-out for a short break, and self-exclusion for a longer one.
• While a time-out or self-exclusion is in place, we remove you from promotional messaging and you cannot claim offers.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from online operators licensed in Great Britain in a single step.

We may change, suspend or end a promotion at any time, and we may update these bonus terms. Changes are published on this page, and we will not increase the wagering requirement of a bonus you have already claimed.

For questions about an offer, write to promotions@casinogrp.co.uk. For account or payment matters, contact support@casinogrp.co.uk or use the live chat on the site. If you are unhappy with a decision about a promotion, tell us and it will be looked into under our complaints procedure.